FinFlow · Support

How can we help?

Help with your account, connections and financial records.

Email support

Tell us what happened and whether you’re using the website, iOS or Android. Never send passwords, bank credentials, full card numbers or verification codes.

My payday picture looks incomplete

Open Overview’s explanation to check the included cash accounts, tracked commitments, everyday reserve and dates. Missing or stale information can qualify the result. Expected income is not cash already available.

Review Plan
A bank connection needs attention

Open Account → Connections to check its status and reconnect if requested. A current connection does not mean every account or bill in your financial life is covered.

Open Connections
I paid, but Premium is not confirmed

Check your subscription status before buying again. Store purchases can be restored from the iOS or Android purchase journey. Website purchases belong to the FinFlow account used at checkout. A pending purchase needs confirmation before Premium becomes available.

Check subscription
How do I change or cancel my subscription?

Open Account → Subscription. Management follows the provider that bills you: Apple, Google Play or Stripe. Deleting FinFlow does not cancel an Apple or Google Play subscription.

How do reminders and email work?

Account → Preferences → Notifications separates device notifications, email and texts. Text reminders currently use earlier recorded bill schedules, not canonical outstanding commitments. Weekly review emails depend on supported activity and email eligibility; they are not guaranteed reports. App amount hiding does not control external messages.

Communication preferences
I can’t sign in

Use Forgot password on the sign-in screen for a password account. If you registered through Apple or Google, use that sign-in provider. Device unlock protects an already signed-in app; it does not replace account recovery.

Go to sign in
Can I export or delete my data?

Premium exports cover selected manual and legacy records. They do not contain the bank ledger, cash snapshots, canonical plans or payment-confirmation evidence, and are not a complete backup. Deletion requires identity confirmation; cleanup can continue after your request is accepted.

Your data · Deletion help without the app
Share feedback

Tell us where the experience felt confusing or what you needed to understand. Please leave sensitive financial details out of your message.

Send feedback